Willievon Kajwang

AI Data & Risk Specialist

Nairobi, KE.

About

Highly analytical and proactive professional with a unique blend of expertise in data analysis, risk management, and AI model refinement, demonstrated across humanitarian and technical sectors. Proven ability to enhance operational efficiency, ensure data accuracy (up to 99.9%), and deliver high-impact insights that drive compliance and strategic decision-making. Adept at leveraging data tools (SQL, Power BI, Excel) and communication strategies to solve complex problems and improve organizational outcomes.

Work

Scale AI

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Prompt-Response Curator & Risk Data Analyst (Financial AI Trainer)

Remote, Remote, US

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Summary

Led AI model refinement and data curation for financial and technical domains, significantly improving accuracy, performance, and operational efficiency while reducing support tickets.

Highlights

Refined machine-generated AI responses for logic and accuracy, cutting customer support tickets by 90% through enhanced support automation features.

Streamlined AI model output review, decreasing critical errors by 95% and improving contextual understanding for nuanced user queries.

Curated and enhanced financial/economic prompts for AI training models, tripling revenue streams through high data accuracy.

Provided precise corrections to AI-generated responses with 99.9% accuracy, transforming raw inputs into structured machine learning outputs.

Collaborated cross-functionally with global teams to optimize workflow processes by 55%, enhancing turnaround efficiency and AI performance.

PaCrusoe Production

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Customer Service & Communication Documentation Specialist

Zurich, Zurich, Switzerland

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Summary

Transcribed and documented technical support content and conducted research, improving AI reliability, client satisfaction, and report quality through meticulous communication and domain expertise.

Highlights

Documented and formatted technical support scenarios, boosting client satisfaction by 40% and enhancing AI reliability for real-world applications.

Wrote and transcribed over 100 in-depth prompts daily, maintaining 100% context accuracy and strict confidentiality for sensitive information.

Coordinated integration of domain expertise in configuring and maintaining operating systems and office automation, enhancing the AI knowledge base.

Conducted extensive background research, improving report quality by 15% and delivering deeper client insights.

Volunteer

Digital Skills Workshop Facilitator & Program Collaborator

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Community Initiatives

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Led digital literacy initiatives and collaborated on educational program development, empowering over 200 youth and fostering community development.

Highlights

Facilitated digital skills workshops for over 200 youth, successfully bridging community technology literacy gaps.

Collaborated with community leaders to develop localized educational programs, directly addressing key skill gaps and fostering community development.

Education

University of Nairobi

Nairobi, Nairobi, Kenya
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Bachelor Economics & Statistics Grade: Second Class Honors – Upper Division

Languages

English

Swahili

Certificates

Data Analysis Certificate

Mathematics Association of University of Nairobi (MANU)

Skills

Functional Competencies

Humanitarian Access Support, Risk Assessments, Safety & Security Monitoring, Security Risk Analysis, Humanitarian Principles & Safeguarding, Emergency Preparedness, Training Delivery (Safety, Digital Skills, First Aid), Incident Reporting, Stakeholder Collaboration, Communication & Report Writing, Data Accuracy & Confidentiality.

Technical Tools

Windows, macOS, Microsoft Office Suite, Remote Desktop Tools, Zendesk, Jira, Excel, SQL, Power BI, KOBO, SurveyCTO, Google Forms, AI Content Review Tools, Knowledge Base Systems, Slack, MS Teams.

References

Pascal Haefeli

Manager, PaCrusoe Production: pasna@proton.me